Automation here means two distinct things. An AI agent holds a conversation and makes a decision — it answers a real question at 2am, qualifies the serious buyers and hands them to a human. Workflow automation moves data between the tools you already pay for, so an order in one system appears in the other without anybody copying it across. Both are scoped into the brief, not sold afterwards.
« What is included »
What you get
- AI agents — Trained on your catalogue, your prices and your policies, so they answer real questions instead of deflecting them.
- Workflow automation — Orders, enquiries, stock and records moving between systems on their own.
- Reporting — The numbers arriving where decisions get made, on schedule, without anyone assembling a spreadsheet.
- Handover — Documented, so your team can change a rule without booking us.
« Process »
How it runs
- Find where humans are retyping
- Map the real workflow, not the official one
- Build the agent or the automation
- Test against edge cases
- Document and hand over
01Will an AI agent say something wrong to a customer?
That is the risk, and it is why scope matters. We ground it in your actual catalogue and policies, and we design where it stops and hands to a person rather than guessing.
02Which tools can you connect?
Most things with an API, and a good number without. Tell us what you pay for and we will tell you what is possible.
03Is this an upsell on top of a website?
No. If automation belongs in the build, it is in the brief and in the price from the start.
« Also in scope »
